Sveriges advokatsamfunds Konsumenttvistnämnd

Overview

Fees for consumers

The fee for submitting a claim to the Consumer Disputes Board is SEK 100.

The entity is competent for disputes in the following sectors

• General Consumer Services
• Legal services & accountancy

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• No

Language(s) of the procedure

• Swedish

Language(s) in which the complaint can be submitted

• Swedish

The procedure is done

• in writing

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body