Soefartsstyrelsen

Overview

Information on fees

It costs DKK 160 to lodge an appeal in relation to general passenger rights. The fee will be refunded if your appeal is upheld. We only begin proceedings once payment has been received. There is no charge to lodge an appeal in relation to particular passenger rights for people with a disability.

The entity is competent for disputes in the following sectors

• Transport services
• Sea, river, other water transport

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• No

Language(s) of the procedure

• Danish

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body