Société Médiation Professionnelle

Overview

Fees for traders

Membership of the consumer mediation service according to the size of the undertaking or its federation status: from EUR 0 to EUR 1 500 per year, excluding VAT

Mediation fees according to the level of intervention needed to reach a settlement: either EUR 150 or EUR 350, or EUR 150 per hour (all excluding VAT)

The entity is competent for disputes in the following sectors

• General Consumer Services
• Real estate services

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• French

The procedure is done

• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body