Overview
- Fees for traders
Fees to be paid by the company
in accordance with the contribution rules
- The entity is competent for disputes in the following sectors
- Transport services
- Tram, bus, metro and underground
- Railways
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- Yes
- Type of fee for the trader
- Variable fee
- Language(s) of the procedure
- German
- The procedure is done
- in writing
- Outcome of the procedure
- Binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The value of the claim is below or above the required threshold
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
Contact
- Organisation
- SNUB – The local transport conciliation committee
- Website
- http://www.nahverkehr-snub.de
- kontakt
nahverkehr-snub [dot] de
- Phone number
- +49 1573 4432054
- Fax number
- +49 511 1668962000
- Postal address
Postfach 6025
30060 Hannover
Germany