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Consumer Redress in the EU
  • public sector

SNUB - Die Nahverkehr-Schlichtungsstelle

Overview

Fees for traders

Fees to be paid by the company

in accordance with the contribution rules

The entity is competent for disputes in the following sectors
  • Transport services
  • Tram, bus, metro and underground
  • Railways
Fees to be paid by the consumer
  • No
Fees to be paid by the trader
  • Yes
Type of fee for the trader
  • Variable fee
Language(s) of the procedure
  • German
The procedure is done
  • in writing
Outcome of the procedure
  • Binding
Grounds for refusal
  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The value of the claim is below or above the required threshold
  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

Contact

Organisation
SNUB – The local transport conciliation committee
Website
http://www.nahverkehr-snub.de
Email
kontaktatnahverkehr-snub [dot] de
Phone number
+49 1573 4432054
Fax number
+49 511 1668962000
Postal address

Postfach 6025
30060 Hannover
Germany