Slovenia - Weber N., pravna svetovanja, analize in mediacije, d.o.o.

Overview

Info fees

This involves the costs of conducting the proceedings, travel expenses of the person conducting the proceedings and the costs of taking evidence. The costs of taking evidence comprise the costs of expert witnesses, other experts, costs relating to the translation of documents, costs of possible witnesses and so forth. The costs of taking evidence must be paid in advance upon receiving notice from the ADR provider, prior to evidence being taken. The costs of the proceedings shall be borne by the offeror.

The costs of conducting the proceedings shall be charged in the amount of EUR 120 per hour (EUR 60 for each half hour started). For the drafting of a decision, each page of the decision shall be charged in the amount of EUR 120 per written page (1 page = 1500 characters without spaces). Upon agreeing to the start of proceedings, the offeror shall be bound, within the same deadline as for the statement on the consumer's initiative to start proceedings, to conclude a written agreement with the provider regarding the level of costs for conducting the proceedings. The provider and offeror may also specify a different way of charging costs in a separate written agreement. The costs of conducting the proceedings shall be charged on an ongoing basis, following the performance of a specific operation or meeting or for the drafting of an agreement or decision, and the offeror shall be bound to pay promptly, on the basis of the presented invoice, unless otherwise specified in a separate agreement.

The travel expenses of the person conducting the proceedings, specifically the costs arising when the proceedings are conducted away from the location of the provider's business address. In the event that the person conducting the proceedings travels in a private vehicle, they shall be entitled to an allowance per kilometre covered and reimbursement of parking fees. The allowance per kilometre is set at EUR 0.37/km.

The proceedings are free of charge for the consumer. The consumer shall bear only the costs of their proxy or third parties, and the costs of an expert opinion requested by the consumer, even if the provider concludes that it is possible to resolve the dispute without it.

The entity is competent for disputes in the following sectors

• Consumer Goods
• Food - Fruit and vegetables
• Food - Meat
• Food - Bread and Cereals
• Food - Health food and nutrients
• Food - Other
• Non-alcoholic beverages
• Alcoholic beverages
• Tobacco
• Clothing (including tailor-made goods) and footwear
• House maintenance and improvement goods
• Furnishings
• Large domestic household appliances (including vacuum cleaners and microwaves)
• Small domestic household appliances (including coffee machines and food- processing appliances)
• Electronic goods (non-ICT/recreational)
• Information and communication technology (ICT) goods
• Leisure goods (sports equipment, musical instruments, etc)
• New cars
• Second-hand cars
• Other personal transport
• Spares and accessories for vehicles and other means of personal transport
• Fuels and lubricants for vehicles and other means of personal transport
• Books, magazines, newspapers, stationery (excluding postal delivery)
• Pets and pet goods
• Electrical appliances for personal care
• Cosmetics and toiletries for personal care
• Jewellery, silverware, clocks, watches and accessories
• Baby and child care articles
• Cleaning and maintenance products, articles for cleaning and non-durable household articles
• Other
• Education
• Schools
• Language, driving instruction and other private courses
• Other
• Energy and Water
• Water
• Electricity
• Gas
• Other energy sources
• Financial Services
• Financial Services - Payment account and payment services
• Financial Services - Credit (excluding mortgage/home loans)
• Financial Services - Mortgages / Home loans
• Financial Services - Savings
• Financial Services - Other
• Investments, pensions and securities
• Non-life Insurance - Home and property
• Non-life Insurance - Transport
• Non-life Insurance - Travel
• Non-life Insurance - Health, accident and other
• Insurance - Life
• Insurance - Other
• General Consumer Services
• Real estate services
• Construction of new houses
• House maintenance and improvement services
• House removal and storage
• House cleaning services
• Personal care services
• Cleaning, repair and hiring of clothing and footwear
• Support, research and intermediary services
• Maintenance and repair of vehicles and other transport
• Legal services & accountancy
• Funeral services
• Child care
• Pet services
• Other
• Health
• Prescribed medication
• Over-the-counter medication
• Medical devices and other physical aids used by patients
• Health services
• Retirement homes and home care
• Other
• Leisure Services
• Hotels and other holiday accommodation
• Package travel
• Travel agency services
• Timeshare and similar
• Restaurants and bars
• Services related to sports and hobbies
• Cultural and entertainment services
• Gambling, lotteries
• Other leisure services
• Postal services and electronic communications
• Postal services & couriers
• Fixed telephone services
• Mobile telephone services
• Internet services
• Television services
• Other communication services
• Transport services
• Tram, bus, metro and underground
• Railways
• Airlines
• Taxi
• Sea, river, other water transport
• Transport infrastructure services
• Rental services
• Other
• Other
• Other (Includes both goods and services)

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• English
• Slovenian

Language(s) in which the complaint can be submitted

• English
• Slovenian

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding
• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body