SERVIZIO DI CONCILIAZIONE della CAMERA DI COMMERCIO DI BOLZANO ( ADR-CONSUMER)

Overview

info

Pursuant to the circular of the Ministry of Economic Development of 21 December 2015, users of the conciliation service are charged a purely symbolic and all-inclusive contribution of EUR 30 inclusive of VAT and costs for disputes having a value of up to EUR 50 000 and of EUR 60 inclusive of VAT and costs for disputes having a value of more than EUR 50 000 per proceeding instituted. This sum must be paid at the time of submitting the application.

Businesses and traders are subject only to the minimum fees established for optional mediation pursuant to Legislative Decree No 28/2010, which are reproduced below:

Value of the dispute

between – and
EUR 50.01 – EUR 1 000
EUR 40

between – and
EUR 1 000.01 – EUR 5 000
EUR 65

between – and
EUR 5 000.01 – EUR 10 000
EUR 130

between – and
EUR 10 000.01 – EUR 25 000
EUR 240

between – and
EUR 25 000.01 – EUR 50 000
EUR 360

between – and
EUR 50 000.01 – EUR 250 000
EUR 600

between – and
EUR 250 000.01 – EUR 500 000
EUR 1 000

Costs only in respect of the ‘trader’
as defined by Directive 2013/11/EU on alternative dispute resolution for consumer disputes as well as documented reimbursed expenses.

The entity is competent for disputes in the following sectors

• Consumer Goods
• Food - Fruit and vegetables
• Food - Meat
• Food - Bread and Cereals
• Food - Health food and nutrients
• Food - Other
• Non-alcoholic beverages
• Alcoholic beverages
• Tobacco
• Clothing (including tailor-made goods) and footwear
• House maintenance and improvement goods
• Furnishings
• Large domestic household appliances (including vacuum cleaners and microwaves)
• Small domestic household appliances (including coffee machines and food- processing appliances)
• Electronic goods (non-ICT/recreational)
• Information and communication technology (ICT) goods
• Leisure goods (sports equipment, musical instruments, etc)
• New cars
• Second-hand cars
• Other personal transport
• Spares and accessories for vehicles and other means of personal transport
• Fuels and lubricants for vehicles and other means of personal transport
• Books, magazines, newspapers, stationery (excluding postal delivery)
• Pets and pet goods
• Electrical appliances for personal care
• Cosmetics and toiletries for personal care
• Jewellery, silverware, clocks, watches and accessories
• Baby and child care articles
• Cleaning and maintenance products, articles for cleaning and non-durable household articles
• Other
• Leisure Services
• Hotels and other holiday accommodation
• Package travel
• Travel agency services
• Timeshare and similar
• Restaurants and bars
• Services related to sports and hobbies
• Cultural and entertainment services
• Gambling, lotteries
• Other leisure services

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• German
• Italian

Language(s) in which the complaint can be submitted

• German
• Italian

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body