Overview
- Fees for traders
Fees to be paid by the consumer
Penalty for misuse EUR 30
Pursuant to section 57(a)(3) of the Air Traffic Act and No 1222 of the Annex to section 4 of the Judicial Administration Costs Law, the official Conciliation Body can, if necessary, decide to impose full or partial costs on the air passenger if misuse occurred in the raising of the claim in conciliation proceedings. The penalty for misuse is EUR 30.
Fees to be paid by the company
EUR 290
Pursuant to No 1220 of the Annex to section 4 of the Judicial Administration Costs Law, the procedural fee for conciliation proceedings is borne solely by the airline involved. It is EUR 290.
- The entity is competent for disputes in the following sectors
- Transport services
- Airlines
- Entity accepts complaints against traders located in other countries
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- India
- Ireland
- Italy
- Latvia
- Liechtenstein
- Lithuania
- Luxembourg
- Netherlands
- Norway
- Poland
- Portugal
- Romania
- Slovakia
- Slovenia
- Spain
- Sweden
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- Yes
- Type of fee for the trader
- Fixed fee
- Language(s) of the procedure
- German
- The procedure is done
- in writing
- Outcome of the procedure
- Binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The value of the claim is below or above the required threshold
Contact
- Organisation
- Aviation Conciliation Body at the Federal Office for Justice
- Website
- https://www.bundesjustizamt.de/Luftverkehr
- luftverkehr
bfj [dot] bund [dot] de - Phone number
- +49 228 99410 6120
- Fax number
- +49 228 99410 6121
- Postal address
Adenauerallee 99-103
53113 Bonn
Germany