Skip to main content
European Commission logo
Consumer Redress in the EU
  • public sector

ΡΥΘΜΙΣΤΙΚΗ ΑΡΧΗ ΑΠΟΒΛΗΤΩΝ,ΕΝΕΡΓΕΙΑΣ ΚΑΙ ΥΔΑΤΩΝ (ΡΑΑΕΥ)

The entity is competent for disputes in the following sectors
  • Energy and Water
  • Electricity
  • Gas
  • Other energy sources
Fees to be paid by the consumer
  • No
Fees to be paid by the trader
  • No
Language(s) of the procedure
  • Greek
Language(s) in which the complaint can be submitted
  • Greek
The procedure is done
  • in writing
  • orally
Outcome of the procedure
  • Non-binding
Grounds for refusal
  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit
  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

Contact

ΡΥΘΜΙΣΤΙΚΗ ΑΡΧΗ ΑΠΟΒΛΗΤΩΝ,ΕΝΕΡΓΕΙΑΣ ΚΑΙ ΥΔΑΤΩΝ (ΡΑΑΕΥ)

Name
ΡΥΘΜΙΣΤΙΚΗ ΑΡΧΗ ΑΠΟΒΛΗΤΩΝ,ΕΝΕΡΓΕΙΑΣ ΚΑΙ ΥΔΑΤΩΝ (ΡΑΑΕΥ)
Organisation
REGULATORY AUTHORITY FOR ENERGY, WASTE AND WATER (RAEWW)
Website
http://www.rae.gr
Email
infoatrae [dot] gr
Phone number
+30 210 3727400
Postal address

ΠΕΙΡΑΙΩΣ 132
11854 ΑΘΗΝΑ
Greece