Organismo di conciliazione e arbitrato ANPAR

Overview

Fees for consumers

30 euro per il consumatore

The entity is competent for disputes in the following sectors

• Postal services and electronic communications
• Postal services & couriers
• Fixed telephone services
• Mobile telephone services
• Internet services
• Television services
• Other communication services

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• English
• Italian

Language(s) in which the complaint can be submitted

• English
• Italian

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The complaint is being or has previously been considered by another dispute resolution body or by a court