Орган за алтернативно решаване на потребителски спорове към Национална асоциация за защита на потребителите

Overview

Info fees

Производството пред Органа за алтернативно решаване на потребителски спорове към НАЦИОНАЛНА АСОЦИАЦИЯ ЗА ЗАЩИТА НА ПОТРЕБИТЕЛИТЕ (Орган АРС към НАЗП) е възмездно, разноските се поемат от виновната страна, като размерът на таксата е 50 (петдесет) лева.

The entity is competent for disputes in the following sectors

• Consumer Goods
• Food - Fruit and vegetables
• Food - Meat
• Food - Bread and Cereals
• Food - Health food and nutrients
• Food - Other
• Non-alcoholic beverages
• Alcoholic beverages
• Tobacco
• Clothing (including tailor-made goods) and footwear
• House maintenance and improvement goods
• Furnishings
• Large domestic household appliances (including vacuum cleaners and microwaves)
• Small domestic household appliances (including coffee machines and food- processing appliances)
• Electronic goods (non-ICT/recreational)
• Information and communication technology (ICT) goods
• Leisure goods (sports equipment, musical instruments, etc)
• New cars
• Second-hand cars
• Other personal transport
• Spares and accessories for vehicles and other means of personal transport
• Fuels and lubricants for vehicles and other means of personal transport
• Books, magazines, newspapers, stationery (excluding postal delivery)
• Pets and pet goods
• Electrical appliances for personal care
• Cosmetics and toiletries for personal care
• Jewellery, silverware, clocks, watches and accessories
• Baby and child care articles
• Cleaning and maintenance products, articles for cleaning and non-durable household articles
• Other
• Energy and Water
• Water
• Electricity
• Gas
• Other energy sources
• Financial Services
• Financial Services - Payment account and payment services
• Financial Services - Credit (excluding mortgage/home loans)
• Financial Services - Mortgages / Home loans
• Financial Services - Savings
• Financial Services - Other
• Investments, pensions and securities
• Non-life Insurance - Home and property
• Non-life Insurance - Transport
• Non-life Insurance - Travel
• Non-life Insurance - Health, accident and other
• Insurance - Life
• Insurance - Other
• Leisure Services
• Hotels and other holiday accommodation
• Package travel
• Travel agency services
• Other leisure services
• Postal services and electronic communications
• Postal services & couriers
• Fixed telephone services
• Mobile telephone services
• Internet services
• Television services
• Other communication services
• Transport services
• Tram, bus, metro and underground
• Railways
• Airlines
• Taxi
• Sea, river, other water transport
• Transport infrastructure services
• Rental services
• Other
• Other
• Other (Includes both goods and services)

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

The procedure is done

• in writing

Outcome of the procedure

• Binding

Grounds for refusal

• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body