- The entity is competent for disputes in the following sectors
- Consumer Goods
- Clothing (including tailor-made goods) and footwear
- House maintenance and improvement goods
- Furnishings
- Large domestic household appliances (including vacuum cleaners and microwaves)
- Small domestic household appliances (including coffee machines and food- processing appliances)
- Electronic goods (non-ICT/recreational)
- Information and communication technology (ICT) goods
- Leisure goods (sports equipment, musical instruments, etc)
- New cars
- Second-hand cars
- Other personal transport
- Spares and accessories for vehicles and other means of personal transport
- Fuels and lubricants for vehicles and other means of personal transport
- Books, magazines, newspapers, stationery (excluding postal delivery)
- Pets and pet goods
- Electrical appliances for personal care
- Cosmetics and toiletries for personal care
- Jewellery, silverware, clocks, watches and accessories
- Baby and child care articles
- Cleaning and maintenance products, articles for cleaning and non-durable household articles
- Other
- Education
- Schools
- Language, driving instruction and other private courses
- Other
- General Consumer Services
- Real estate services
- Construction of new houses
- House maintenance and improvement services
- House removal and storage
- House cleaning services
- Personal care services
- Cleaning, repair and hiring of clothing and footwear
- Support, research and intermediary services
- Maintenance and repair of vehicles and other transport
- Legal services & accountancy
- Funeral services
- Child care
- Pet services
- Other
- Leisure Services
- Hotels and other holiday accommodation
- Package travel
- Travel agency services
- Timeshare and similar
- Restaurants and bars
- Services related to sports and hobbies
- Cultural and entertainment services
- Transport services
- Railways
- Transport infrastructure services
- Rental services
- Other
- Other
- Other (Includes both goods and services)
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- Bulgarian
- Language(s) in which the complaint can be submitted
- Bulgarian
- The procedure is done
- in writing
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Contact
- Website
- http://www.kzp.bg
- adr [dot] sofia
kzp [dot] bg - Phone number
- +35929330517
- Fax number
- +35929884218
- Postal address
ул. "Врабча" 1, ет. 3, 4 и 5
1000 София
Bulgaria