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Consumer Redress in the EU
  • public sector

ΜΕΣΟΛΑΒΗΤΗΣ ΤΡΑΠΕΖΙΚΩΝ-ΕΠΕΝΔΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ

The entity is competent for disputes in the following sectors
  • Financial Services
  • Financial Services - Payment account and payment services
  • Financial Services - Credit (excluding mortgage/home loans)
  • Financial Services - Mortgages / Home loans
  • Financial Services - Savings
  • Financial Services - Other
  • Investments, pensions and securities
  • Insurance - Other
Fees to be paid by the consumer
  • No
Fees to be paid by the trader
  • No
Language(s) of the procedure
  • English
  • Greek
Language(s) in which the complaint can be submitted
  • English
  • Greek
The procedure is done
  • in writing
Outcome of the procedure
  • Non-binding
Grounds for refusal
  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit
  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

Contact

ΜΕΣΟΛΑΒΗΤΗΣ ΤΡΑΠΕΖΙΚΩΝ-ΕΠΕΝΔΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ

Name
ΜΕΣΟΛΑΒΗΤΗΣ ΤΡΑΠΕΖΙΚΩΝ-ΕΠΕΝΔΥΤΙΚΩΝ ΥΠΗΡΕΣΙΩΝ
Organisation
HELLENIC OMBUDSMAN FOR BANKING-INVESTMENT SERVICES
Website
http://www.hobis.gr
Email
infoathobis [dot] gr
Phone number
+30 2103376700
Fax number
+30 2103238821
Postal address

ΜΑΣΣΑΛΙΑΣ 1
10680 ΑΘΗΝΑ
Greece