The dispute resolution bodies listed on this site all offer out-of-court settlement procedures for consumer disputes. They have all been approved by the national competent authorities as meeting the quality, impartiality and fairness standards of the Directive 2013/11/EU on alternative dispute resolution for consumer disputes.
We invite you to read our guide to make sure you contact the correct ADR body: as a general rule, you will need to contact the ADR entity in the country where the trader is located, but there are exceptions. Some ADR bodies accept any complaint related to a purchase of goods or services, while others specialise in particular sectors (transport, insurance, energy, etc).