Poland - Elektroniczne Centrum Arbitrażu i Mediacji Ultima RATIO

Overview

Info fees

An arbitration fee based on the value of the dispute, determined in accordance with the fee schedule:
- up to PLN 3 000 – a fee of PLN 61.50;
- from PLN 3 001 to PLN 5 000 – a fee of PLN 369;
- from PLN 5 001 to PLN 6 000 – a fee of PLN 738;
- from PLN 6 001 to PLN 7 000 – a fee of PLN 861; 
- from PLN 7 001 to PLN 8 000 – a fee of PLN 984;
- from PLN 8 001 to PLN 9 000 – a fee of PLN 1 107;
- from PLN 9 001 to PLN 10 000 – a fee of PLN 1 230; 
- from PLN 10 001 to PLN 50 000 – a fee of PLN 1 230 plus 6% of the amount over PLN 10 000;
- from PLN 50 000 to PLN 100 000 – a fee of PLN 4 182 plus 4% of the amount over PLN 50 000;
- from PLN 100 001 to PLN 200 000 – a fee of PLN 6 642 plus 3% of the amount over PLN 100 000;
- from PLN 200 001 to PLN 800 000 – a fee of PLN 10 332 plus 2% of the amount over PLN 200 000;
- from PLN 800 001 to PLN 2 000 000 – a fee of PLN 25 092 plus 1% of the amount over PLN 800 000;
- from PLN 2 000 001 – a fee of PLN 39 852 plus 0.5% of the amount over PLN 2 000 000;

The entity is competent for disputes in the following sectors

• Energy and Water
• Water
• Electricity
• Gas
• Other energy sources
• Financial Services
• Financial Services - Payment account and payment services
• Financial Services - Credit (excluding mortgage/home loans)
• Financial Services - Mortgages / Home loans
• Financial Services - Savings
• Financial Services - Other
• Investments, pensions and securities
• Non-life Insurance - Home and property
• Non-life Insurance - Transport
• Non-life Insurance - Travel
• Non-life Insurance - Health, accident and other
• Insurance - Life
• Insurance - Other
• Postal services and electronic communications
• Fixed telephone services
• Mobile telephone services
• Internet services
• Television services
• Other
• Other (Includes both goods and services)

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• Polish

The procedure is done

• in writing

Outcome of the procedure

• Binding

Grounds for refusal

• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body