Norway - Pakkereisenemnda

Overview

Info fees

Regulated by agreement between the Parties of the board, and the Package travel Act section 50. Companies that provide travel guarantees must pay a fee covering the board’s handling of disputes, in accordance with the the Package travel Act § 50 second paragraph. The size of the fees is regulated in the Package Travel Regulations section 9. It is based on guaranteed turnover and is collected by the Travel Guarantee Fund.The size of the fees varies from NOK 1250 to NOK 50,000.

The entity is competent for disputes in the following sectors

• Leisure Services
• Package travel

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• Norwegian

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body