Netherlands - Stichting Klachten en Geschillen Zorgverzekeringen (SKGZ)

Overview

Info fees

Costs for the consumer
The Health Insurance Ombudsman does not charge for its mediation services. The cost of handling a complaint filed with the complaints committee is EUR 37.00. If the insured party is successful, the fee for filing a complaint shall be reimbursed to that party.

Costs for the company
The Insurer pays a membership fee and an annual contribution to cover the handling of complaints.

The entity is competent for disputes in the following sectors

• Financial Services
• Non-life Insurance - Health, accident and other

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• Dutch

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit