Malta - Maltese Alternative Dispute Resolution Entity for Gambling (MADRE)

Overview

Info Fees

Subject to Consumer affairs legislation, MADRE will be free of Charge for the Consumer. Gambling operators will be charged variable fees. 

The entity is competent for disputes in the following sectors

• Leisure Services
• Gambling, lotteries

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• German
• Maltese

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body