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Greece - ΕΛΛΗΝΙΚΟΣ ΧΡΗΜΑΤΟΟΙΚΟΝΟΜΙΚΟΣ ΜΕΣΟΛΑΒΗΤΗΣ

Επωνυμία: ΕΛΛΗΝΙΚΟΣ ΧΡΗΜΑΤΟΟΙΚΟΝΟΜΙΚΟΣ ΜΕΣΟΛΑΒΗΤΗΣ ΑΣΤΙΚΗ ΜΗ ΚΕΡΔΟΣΚΟΠΙΚΗ ΕΤΑΙΡΕΙΑ ΕΝΑΛΛΑΚΤΙΚΗΣ ΕΠΙΛΥΣΗΣ ΔΙΑΦΟΡΩΝ (ΕΧΜ ΑΜΚΕ – ΕΕΔ)

alternative dispute resolution body
The entity is competent for disputes in the following sectors
  • Financial Services
  • Financial Services - Payment account and payment services
  • Financial Services - Credit (excluding mortgage/home loans)
  • Financial Services - Mortgages / Home loans
  • Financial Services - Savings
  • Financial Services - Other
  • Investments, pensions and securities
  • Insurance - Other
Fees to be paid by the consumer
  • No
Fees to be paid by the trader
  • No
Language(s) of the procedure
  • English
  • Greek
Language(s) in which the complaint can be submitted
  • English
  • Greek
The procedure is done
  • in writing
Outcome of the procedure
  • Non-binding
Grounds for refusal
  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit
  • Dealing with the dispute will seriously affect the functioning of the dispute resolution body

Contact

ΕΛΛΗΝΙΚΟΣ ΧΡΗΜΑΤΟΟΙΚΟΝΟΜΙΚΟΣ ΜΕΣΟΛΑΒΗΤΗΣ ΑΣΤΙΚΗ ΜΗ ΚΕΡΔΟΣΚΟΠΙΚΗ ΕΤΑΙΡΕΙΑ ΕΝΑΛΛΑΚΤΙΚΗΣ ΕΠΙΛΥΣΗΣ ΔΙΑΦΟΡΩΝ (ΕΧΜ ΑΜΚΕ – ΕΕΔ)

Greece – HELLENIC FINANCIAL OMBUDSMAN

The entity is competent for disputes in the following sectors

Financial Services 

  • Financial Services – Payment accounts and payment services 
  • Financial Services – Consumer credit (excluding mortgages/home loans) 
  • Financial Services – Mortgages / Home loans 
  • Financial Services – Savings accounts 
  • Financial Services – Mutual funds, bonds and shares 
  • Financial Services – Other investment products

 

Fees to be paid by the trader: Not for partner organisations (Hellenic Bank Association, Hellenic Fund and Asset Management Association, and the Association of Members of the Athens Stock Exchange) – providers non-members of the above-mentioned partner organisations pay periodic fees.

Name
ΕΛΛΗΝΙΚΟΣ ΧΡΗΜΑΤΟΟΙΚΟΝΟΜΙΚΟΣ ΜΕΣΟΛΑΒΗΤΗΣ ΑΣΤΙΚΗ ΜΗ ΚΕΡΔΟΣΚΟΠΙΚΗ ΕΤΑΙΡΕΙΑ ΕΝΑΛΛΑΚΤΙΚΗΣ ΕΠΙΛΥΣΗΣ ΔΙΑΦΟΡΩΝ (ΕΧΜ ΑΜΚΕ – ΕΕΔ)
Organisation
HELLENIC FINANCIAL OMBUDSMAN
Website
http://www.hobis.gr
Email
infoathobis [dot] gr
Phone number
+30 2103376700
Postal address

ΜΑΣΣΑΛΙΑΣ 1
10680 ΑΘΗΝΑ
Greece