Germany - SNUB - Die Nahverkehr-Schlichtungsstelle

Overview

Fees for traders

Fees to be paid by the company

in accordance with the contribution rules

The entity is competent for disputes in the following sectors

• Transport services
• Tram, bus, metro and underground
• Railways

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• German

The procedure is done

• in writing

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body