- The entity is competent for disputes in the following sectors
- Postal services and electronic communications
- Postal services & couriers
- Fees to be paid by the consumer
- No
- Language(s) of the procedure
- German
- The procedure is done
- in writing
- Outcome of the procedure
- Binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
Contact
- Organisation
- Post Conciliation Board of the Federal Network Agency
- Website
- https://www.bundesnetzagentur.de/DE/Vportal/Schlichtung/Schlichtung_Post/start…
- schlichtungsstelle-post
bnetza [dot] de - Phone number
- +49 228 14 2222
- Fax number
- +49 228 14 6775
- Postal address
Tulpenfeld 4
53113 Bonn
Germany