Germany - Schlichtungsstelle Nahverkehr

Overview

Fees for traders

fees to be paid by the company

EUR 150 if a conciliation proposal is made

EUR 50 if a settlement is reached in the course of the proceedings

 

The entity is competent for disputes in the following sectors

• Transport services
• Tram, bus, metro and underground
• Railways
• Taxi
• Transport infrastructure services
• Rental services
• Other

Entity accepts complaints against traders located in other countries

• Austria
• Belgium
• Bulgaria
• Croatia
• Cyprus
• Czechia
• Denmark
• Estonia
• Finland
• Germany
• Greece
• Hungary
• Iceland
• Ireland
• Italy
• Latvia
• Liechtenstein
• Lithuania
• Luxembourg
• Netherlands
• Norway
• Poland
• Portugal
• Slovakia
• Slovenia
• Spain
• Sweden

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• German

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious