Overview
- Fees for traders
Fees payable by the consumer
In principle, the dispute resolution procedure is free of charge for consumers. However, in the case of obviously abusive complaints by the consumer, the Conciliation Board, following prior notification by the Ombudsperson, may request that a maximum fee of EUR 30 be paid by the consumer.
Fees payable by the trader
The trader is required to pay a flat-rate fee in line with the rules on costs of the Conciliation Board. Depending on the outcome of the dispute resolution procedure, this currently amounts to between EUR 100 and EUR 450, excluding VAT.
- The entity is competent for disputes in the following sectors
- Energy and Water
- Electricity
- Gas
- Entity accepts complaints against traders located in other countries
- Austria
- Belgium
- Bulgaria
- Croatia
- Cyprus
- Czechia
- Denmark
- Estonia
- Finland
- France
- Germany
- Greece
- Hungary
- Iceland
- Ireland
- Italy
- Liechtenstein
- Lithuania
- Luxembourg
- Netherlands
- Norway
- Poland
- Portugal
- Slovakia
- Slovenia
- Spain
- Sweden
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- Yes
- Type of fee for the trader
- Variable fee
- Language(s) of the procedure
- German
- The procedure is done
- in writing
- orally
- Outcome of the procedure
- Binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
Contact
- Organisation
- Energy Conciliation Board
- Website
- http://www.schlichtungsstelle-energie.de
- info
schlichtungsstelle-energie [dot] de - Phone number
- +49 30 2757240 0
- Fax number
- +49 30 2757240 69
- Postal address
Friedrichstraße 133
10117 Berlin
Germany