Germany - Schlichtungsstelle bei der Deutschen Bundesbank

Overview

Fees for traders

Fees to be paid by the company

Companies involved in the arbitration procedure are each required to pay a fee of EUR 200, unless the Arbitration board rejects the application for arbitration pursuant to § 6 FinSV or remits the application to another consumer arbitration board pursuant to § 24(1) FinSV. The fee may be waived or reduced at the request of the company where charging such fee would be wholly or partly disproportionate (§10(2) FinSV).

The entity is competent for disputes in the following sectors

• Financial Services
• Financial Services - Payment account and payment services
• Financial Services - Credit (excluding mortgage/home loans)
• Financial Services - Mortgages / Home loans
• Financial Services - Other

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• German

The procedure is done

• in writing

Outcome of the procedure

• Binding

Grounds for refusal

• The complaint is being or has previously been considered by another dispute resolution body or by a court