Germany - Kundenbeschwerdestelle beim Bundesverband der Deutschen Volksbanken und Raiffeisenbanken e. V.

Overview

Fees for traders

Fees to be paid by the company

EUR 150 gross

The entity is competent for disputes in the following sectors

• Financial Services
• Financial Services - Payment account and payment services
• Financial Services - Credit (excluding mortgage/home loans)
• Financial Services - Mortgages / Home loans
• Financial Services - Savings
• Financial Services - Other
• Investments, pensions and securities

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• German

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The complaint is being or has previously been considered by another dispute resolution body or by a court