France - Médiation de la Vente Directe

Overview

Fees for traders

The fees are included in the membership costs for the Direct Selling Association.

The entity is competent for disputes in the following sectors

• Consumer Goods
• House maintenance and improvement goods
• Furnishings
• Large domestic household appliances (including vacuum cleaners and microwaves)
• Small domestic household appliances (including coffee machines and food- processing appliances)
• Leisure goods (sports equipment, musical instruments, etc)
• Cosmetics and toiletries for personal care
• Jewellery, silverware, clocks, watches and accessories
• Cleaning and maintenance products, articles for cleaning and non-durable household articles
• General Consumer Services
• Real estate services
• House maintenance and improvement services

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• French

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit

Transparency