France - Médiation Consommation Développement (MED CONSO DEV)

Overview

Fees for traders

Fee + travel expenses in the event of face-to-face mediation

The entity is competent for disputes in the following sectors

• Consumer Goods
• Food - Other
• Non-alcoholic beverages
• Alcoholic beverages
• Clothing (including tailor-made goods) and footwear
• House maintenance and improvement goods
• Furnishings
• Large domestic household appliances (including vacuum cleaners and microwaves)
• Small domestic household appliances (including coffee machines and food- processing appliances)
• Information and communication technology (ICT) goods
• Leisure goods (sports equipment, musical instruments, etc)
• Second-hand cars
• Other personal transport
• Spares and accessories for vehicles and other means of personal transport
• Books, magazines, newspapers, stationery (excluding postal delivery)
• Pets and pet goods
• Cosmetics and toiletries for personal care
• Jewellery, silverware, clocks, watches and accessories
• Baby and child care articles
• Education
• Schools
• Language, driving instruction and other private courses
• Energy and Water
• Water
• Financial Services
• Financial Services - Credit (excluding mortgage/home loans)
• Financial Services - Mortgages / Home loans
• Non-life Insurance - Home and property
• Non-life Insurance - Transport
• Non-life Insurance - Health, accident and other
• General Consumer Services
• Real estate services
• Construction of new houses
• House maintenance and improvement services
• House cleaning services
• Personal care services
• Support, research and intermediary services
• Maintenance and repair of vehicles and other transport
• Legal services & accountancy
• Funeral services
• Child care
• Pet services
• Other
• Health
• Prescribed medication
• Retirement homes and home care
• Leisure Services
• Hotels and other holiday accommodation
• Travel agency services
• Restaurants and bars
• Services related to sports and hobbies
• Cultural and entertainment services
• Transport services
• Tram, bus, metro and underground
• Rental services
• Other
• Other (Includes both goods and services)

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• French

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body