France - Médiateur de la protection sociale (FIPS : Fédération des institutions paritaires de protection sociale - ex CTIP)

The entity is competent for disputes in the following sectors

• Insurance - Life
• Insurance - Other

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• No

Language(s) of the procedure

• French

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit

Transparency