France - GIE IMMOMEDIATEURS

Overview

Fees for traders

EUR 75 net fees for annual membership of IMMOMEDIATEURS

EUR 150 net administration fees for the opening of each admissible case

In exceptional circumstances, where in-person mediation is required, travel costs to the provinces upon submission of invoices for transport, accommodation, etc.

The entity is competent for disputes in the following sectors

• General Consumer Services
• Real estate services

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• French

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body