France - Centre de Médiation et d'Arbitrage de Paris (CMAP)

Overview

Fees for traders

JOINING FEE*: EUR 1 000 excl. tax

+ANNUAL SUBSCRIPTION** (per calendar year)

No complaints: EUR 0 excl. tax / 1 to 10 complaints: EUR 300 excl. tax / 11 to 50 complaints: EUR 1 000 excl. tax / 51 to 100 complaints: EUR 2 500 excl. tax / 101 to 200 complaints: EUR 5 000 excl. tax / More than 200 complaints: EUR 8 000 EUR excl. tax

* The joining fee will be requested at the time of signing the agreement and upon renewal after 3 years.

** A fee of EUR 1 000 excl. tax will be applied for the first year. The fees will be applied pro rata if the agreement is signed in the course of the year. The applicable fee will be revised at the beginning of each calendar year depending on the number of complaints submitted over the course of the previous year.

 

TABLE OF COSTS AND FEES FOR CMAP MEDIATION (excluding taxes and applicable as at 1 December 2016)

Case filing fees*: National EUR 75 / International EUR 100

Administrative costs and mediation fees:

Amount in dispute: from EUR 0 to EUR 400: Remote mediation  - National costs EUR 150 - International costs EUR 175

Amount in dispute: from EUR 401 to EUR 1000: Remote mediation - National costs EUR 400 - International costs EUR 500 /Face‑to‑face mediation - National costs EUR 500 - International costs EUR 600

Amount in dispute: from EUR 1 001 to EUR 5 000: Remote mediation - National costs EUR 500 - International costs EUR 700 /Face‑to‑face mediation - National costs EUR 800 - International costs EUR 1 000 

Amount in dispute: from EUR 5 001 to EUR 20 000: Remote mediation - National costs EUR 700 - International costs EUR 900 /Face‑to‑face mediation - National costs EUR 950 - International costs EUR 1 500 

Amount in dispute above EUR 20 001 excl. tax: Face‑to‑face mediation - National costs: estimate upon request - International costs: estimate upon request 

 

*Case filing fees will still be incurred where a complaint has been deemed admissible and the trader refuses to go ahead with the mediationENEN.

• Remote mediation: includes the submission of a complaint and mediation over the telephone, via the internet, by video conference or by post (where one of the parties does not have e‑mail).
• Face‑to‑face mediation: standard 4-hour package, except for mediation cases that require an estimate. Beyond these 4 hours, the cost is one hundred and fifty (EUR 150) euros excl. tax, per extra hour and in proportion to the time spent.

The entity is competent for disputes in the following sectors

• Consumer Goods
• Food - Health food and nutrients
• Food - Other
• Non-alcoholic beverages
• Clothing (including tailor-made goods) and footwear
• House maintenance and improvement goods
• Large domestic household appliances (including vacuum cleaners and microwaves)
• Small domestic household appliances (including coffee machines and food- processing appliances)
• Electronic goods (non-ICT/recreational)
• Books, magazines, newspapers, stationery (excluding postal delivery)
• Cosmetics and toiletries for personal care
• Jewellery, silverware, clocks, watches and accessories
• Baby and child care articles
• Financial Services
• Financial Services - Other
• Non-life Insurance - Health, accident and other
• General Consumer Services
• Real estate services
• House maintenance and improvement services
• Leisure Services
• Hotels and other holiday accommodation
• Transport services
• Rental services
• Other
• Other (Includes both goods and services)

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• French

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body