France - Centre de la Médiation de la Consommation des Conciliateurs de Justice (CM2C)

Overview

Fees for traders

EUR 30 for online processing and EUR 70 for processing on the spot

The entity is competent for disputes in the following sectors

• Consumer Goods
• Food - Fruit and vegetables
• Food - Meat
• Food - Bread and Cereals
• Clothing (including tailor-made goods) and footwear
• Information and communication technology (ICT) goods
• Cosmetics and toiletries for personal care
• Jewellery, silverware, clocks, watches and accessories
• Energy and Water
• Electricity
• General Consumer Services
• Construction of new houses
• House maintenance and improvement services
• Cleaning, repair and hiring of clothing and footwear
• Transport services
• Taxi

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• French

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body