Denmark - Disciplinær- og klagenævnet for beskikkede bygningssagkyndige

Overview

Information on fees

When filing a complaint relating to a status report with the Board the complainant shall pay the secretariat a fee of DKK 275. The fee will be refunded if the complaint is not examined by the Board or if the Board upholds the complaint in full or in part.

The Board may decide that the certified building expert is to pay the assessor's costs in cases concerning complaints relating to status reports where the complainant is successful on one or more points. As part of its examination of the case the Board shall assess the extent to which the complaint has been successful and as a general rule apportion the assessor's costs accordingly between the parties.

The entity is competent for disputes in the following sectors

• General Consumer Services
• Real estate services

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• Danish

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body