Denmark - Ankenævnet for Fondsmæglerselskaber

Informacje ogólne

Fees for consumer

Neither party shall cover the other party's costs relating to proceedings before the Board of Appeal.

All costs relating to proceedings before the Board of Appeal must be paid by the Board of Appeal.

The consumer shall pay a fee of DKK 200 (including VAT) for an appeal before the Board of Appeal. The fee will be refunded to the appellant if the appellant's appeal is successful in full or in part, or if the case is dismissed (Sections 5 and 6), discontinued or withdrawn (Section 10)

The entity is competent for disputes in the following sectors

• Financial Services
• Investments, pensions and securities
• Insurance - Other

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• No

Language(s) of the procedure

• Danish

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body