Croatia - Centar za mirenje pri Hrvatskoj gospodarskoj komori

Overview

Information on fees

CROATIAN CHAMBER OF ECONOMY

In accordance with Article 26 of the Statutes of the Croatian Chamber of Economy (Official Gazette Nos 11/94 – revised text, 108/95, 16/96, 64/01), the Administrative Board of the Croatian Chamber of Economy adopted at its 10th meeting on 30 November 2011 this

DECISION

ON THE COSTS OF MEDIATION PROCEEDINGS

Article 1

This Decision lays down the rules concerning the costs of proceedings governed by the Rules of Mediation Proceedings, as adopted by the Mediation Centre of the Croatian Chamber of Economy (‘the Centre’).

Article 2

The parties to proceedings before the Centre shall bear the costs of such proceedings, which consist of:

a) the registration fees;

b) the mediator’s fees;

c) administrative costs;

b) material costs of the proceedings – travel expenses, expert witness fees, interpretation and translation costs and other costs.

Unless otherwise stipulated in this Decision, by agreeing to mediation at the Centre, the parties also agree to bear all the above costs.

The parties shall pay the costs of the proceedings into an account designated by the Centre.

Article 3

The registration fee for mediation proceedings shall be equivalent to EUR 120.00 and payable in the currency used at the Centre’s seat by applying the Croatian National Bank’s selling rate at the date of payment.

Article 4

The fee payable to each mediator involved in the proceedings shall amount to HRK 1 200.00 gross for each mediation day commenced. In more complex disputes, this fee may be increased by the President of the Centre in agreement with the mediator and the parties.

Article 5

The administrative costs shall be equal to 20% of the mediator's fee referred to in Article 4. If mediation proceedings are conducted by more than one mediator, such costs shall be equal to 10% of the total fee payable to the mediators.

Article 6

Each mediator involved in the proceedings shall be entitled to reimbursement of travel expenses and a daily allowance, as provided for in the internal acts of the Croatian Chamber of Economy, if the mediator resides outside the place of the mediation proceedings. The reimbursement of travel expenses shall be based on the submission of relevant documents.

Article 7

Translators, interpreters, experts, photographers and other persons performing certain tasks in the mediation proceedings, and not being employees of the Croatian Chamber of Economy, shall be entitled to compensation in an amount to be determined by the President of the Centre, taking into account the prevailing circumstances of an individual case and the standard compensation paid for the services concerned.

By order of the Centre's Registrar, the parties shall bear the costs referred to in Article 1 in equal proportions by paying the amount indicated in the issued invoice into a designated account of the Croatian Chamber of Economy.

Article 8

Unless otherwise agreed, the parties to the mediation proceedings shall bear the costs of proceedings in equal proportions.

Unless otherwise agreed, each party shall bear its own costs.

Article 9

This Decision shall apply to all proceedings commenced after its entry into force and to proceedings commenced before its entry into force if the registration fee has not yet been paid.

Article 10

When this Decision enters into force, the provisions of the Decision on the Costs in Arbitration and Mediation Proceedings (Official Gazette Nos 108/2003 and 59/2007) pertaining to the costs of mediation proceedings shall no longer apply.

Article 11

This Decision shall enter into force on the eighth day after its publication in the Official Gazette.

The entity is competent for disputes in the following sectors

• Consumer Goods
• Food - Fruit and vegetables
• Food - Meat
• Food - Bread and Cereals
• Food - Health food and nutrients
• Food - Other
• Non-alcoholic beverages
• Alcoholic beverages
• Tobacco
• Clothing (including tailor-made goods) and footwear
• House maintenance and improvement goods
• Furnishings
• Large domestic household appliances (including vacuum cleaners and microwaves)
• Small domestic household appliances (including coffee machines and food- processing appliances)
• Electronic goods (non-ICT/recreational)
• Information and communication technology (ICT) goods
• Leisure goods (sports equipment, musical instruments, etc)
• New cars
• Second-hand cars
• Other personal transport
• Spares and accessories for vehicles and other means of personal transport
• Fuels and lubricants for vehicles and other means of personal transport
• Books, magazines, newspapers, stationery (excluding postal delivery)
• Pets and pet goods
• Electrical appliances for personal care
• Cosmetics and toiletries for personal care
• Jewellery, silverware, clocks, watches and accessories
• Baby and child care articles
• Cleaning and maintenance products, articles for cleaning and non-durable household articles
• Other
• Education
• Schools
• Language, driving instruction and other private courses
• Other
• Energy and Water
• Water
• Electricity
• Gas
• Other energy sources
• Financial Services
• Financial Services - Payment account and payment services
• Financial Services - Credit (excluding mortgage/home loans)
• Financial Services - Mortgages / Home loans
• Financial Services - Savings
• Financial Services - Other
• Investments, pensions and securities
• Non-life Insurance - Home and property
• Non-life Insurance - Transport
• Non-life Insurance - Travel
• Non-life Insurance - Health, accident and other
• Insurance - Life
• Insurance - Other
• General Consumer Services
• Real estate services
• Construction of new houses
• House maintenance and improvement services
• House removal and storage
• House cleaning services
• Personal care services
• Cleaning, repair and hiring of clothing and footwear
• Support, research and intermediary services
• Maintenance and repair of vehicles and other transport
• Legal services & accountancy
• Funeral services
• Child care
• Pet services
• Other
• Leisure Services
• Hotels and other holiday accommodation
• Package travel
• Travel agency services
• Timeshare and similar
• Restaurants and bars
• Services related to sports and hobbies
• Cultural and entertainment services
• Gambling, lotteries
• Other leisure services
• Postal services and electronic communications
• Postal services & couriers
• Fixed telephone services
• Mobile telephone services
• Internet services
• Television services
• Other communication services
• Transport services
• Tram, bus, metro and underground
• Railways
• Airlines
• Taxi
• Sea, river, other water transport
• Transport infrastructure services
• Rental services
• Other
• Other
• Other (Includes both goods and services)

Entity accepts complaints against traders located in other countries

• Austria
• Belgium
• Croatia
• Czechia
• Denmark
• Estonia
• Finland
• France
• Germany
• Greece
• Hungary
• Iceland
• Ireland
• Italy
• Liechtenstein
• Lithuania
• Luxembourg
• Malta
• Netherlands
• Norway
• Poland
• Portugal
• Slovakia
• Slovenia
• Spain
• Sweden

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• Croatian
• English

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body