- The entity is competent for disputes in the following sectors
- Energy and Water
- Electricity
- Gas
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- Dutch
- French
- German
- Language(s) in which the complaint can be submitted
- Dutch
- French
- German
- The procedure is done
- in writing
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
Contact
- Organisation
- Ombudsman Service for Energy
- Website
- http://www.ombudsmanenergie.be
- klacht
ombudsmanenergie [dot] be - Phone number
- + (32) 02 211 10 60
- Fax number
- + (32) 02 211 10 69
- Postal address
Koning Albert II Laan, 8 Bus 6
1000 Brussel
Belgium