Belgium - Commission de Litiges Voyages - Geschillen Commissie reizen

Overview

Information on fees

Conciliation procedure:

EUR 50 for consumers

EUR 75 for professionals

 

Arbitration procedure:

EUR 50 for claims of EUR 1000 or less

EUR 75 for claims of more than EUR 1000

The entity is competent for disputes in the following sectors

• Leisure Services
• Package travel
• Travel agency services

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• Dutch
• French

Language(s) in which the complaint can be submitted

• Dutch
• French

The procedure is done

• in writing
• orally

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body