Netherlands - Huurcommissie

Overview

Info fees

Tenants or landlords who submit an application to the Rent Tribunal must pay a deposit towards the costs of the proceedings (fees). If successful, the applicant will get the deposit back. The opposing party must then pay the fees. A tenant must pay EUR 25 in fees. A landlord must pay EUR 450. However, if a landlord can prove that he is a natural person, he only has to pay EUR 25. This amount must be paid as a deposit at the start of the proceedings. However, if you have a minimum income, you can apply for an exemption.

The entity is competent for disputes in the following sectors

• Consumer Goods
• House maintenance and improvement goods
• Energy and Water
• Water
• Electricity
• Gas
• Other energy sources
• General Consumer Services
• House maintenance and improvement services
• House cleaning services
• Support, research and intermediary services
• Legal services & accountancy
• Other

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Fixed fee

Language(s) of the procedure

• Dutch

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body