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Consumer Redress in the EU
  • public sector

ΕΝΙΑΙΟΣ ΦΟΡΕΑΣ ΕΞΩΔΙΚΗΣ ΕΠΙΛΥΣΗΣ ΔΙΑΦΟΡΩΝ ΧΡΗΜΑΤΟΟΙΚΟΝΟΜΙΚΗΣ ΦΥΣΕΩΣ (ΕΦΕΕΔΧΦ) - The Financial Ombudsman of the Republic of Cyprus

Overview

Information on fees

Consumer -> €20 fixed amount.

Trader -> €350 if the decision is against the retailer. 

The entity is competent for disputes in the following sectors
  • Financial Services
  • Financial Services - Payment account and payment services
  • Financial Services - Credit (excluding mortgage/home loans)
  • Financial Services - Mortgages / Home loans
  • Financial Services - Savings
  • Financial Services - Other
  • Investments, pensions and securities
  • Non-life Insurance - Home and property
  • Non-life Insurance - Transport
  • Non-life Insurance - Travel
  • Non-life Insurance - Health, accident and other
  • Insurance - Life
  • Insurance - Other
Fees to be paid by the consumer
  • Yes
Type of fee for the consumer
  • Fixed fee
Fees to be paid by the trader
  • Yes
Type of fee for the trader
  • Fixed fee
Language(s) of the procedure
  • English
  • Greek
Language(s) in which the complaint can be submitted
  • English
  • Greek
The procedure is done
  • in writing
Outcome of the procedure
  • Non-binding
Grounds for refusal
  • The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
  • The dispute is frivolous or vexatious
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The value of the claim is below or above the required threshold
  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit

Contact

Website
http://www.financialombudsman.gov.cy/
Email
directoratfinancialombudsman [dot] gov [dot] cy
Phone number
0035722848900
Fax number
0035722660584
Postal address

ΚΥΠΡΑΝΟΡΟΣ 15
1061 ΛΕΥΚΩΣΙΑ
Cyprus