Overview
- Information on fees
Consumer -> €20 fixed amount.
Trader -> €350 if the decision is against the retailer.
- The entity is competent for disputes in the following sectors
- Financial Services
- Financial Services - Payment account and payment services
- Financial Services - Credit (excluding mortgage/home loans)
- Financial Services - Mortgages / Home loans
- Financial Services - Savings
- Financial Services - Other
- Investments, pensions and securities
- Non-life Insurance - Home and property
- Non-life Insurance - Transport
- Non-life Insurance - Travel
- Non-life Insurance - Health, accident and other
- Insurance - Life
- Insurance - Other
- Fees to be paid by the consumer
- Yes
- Type of fee for the consumer
- Fixed fee
- Fees to be paid by the trader
- Yes
- Type of fee for the trader
- Fixed fee
- Language(s) of the procedure
- English
- Greek
- Language(s) in which the complaint can be submitted
- English
- Greek
- The procedure is done
- in writing
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The value of the claim is below or above the required threshold
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Contact
- Website
- http://www.financialombudsman.gov.cy/
- director
financialombudsman [dot] gov [dot] cy
- Phone number
- 0035722848900
- Fax number
- 0035722660584
- Postal address
ΚΥΠΡΑΝΟΡΟΣ 15
1061 ΛΕΥΚΩΣΙΑ
Cyprus