Spain - ASOCIACIÓN PARA LA AUTORREGULACIÓN DE LA COMUNICACIÓN COMERCIAL (AUTOCONTROL)

Overview

Info fees

The fees are agreed on each year by Autocontrol’s Management Board, taking account of the following criteria:
— Type of service
— Member/Non-member
— Entity (advertisers, media, business associations, etc.)

The entity is competent for disputes in the following sectors

• Other
• Other (Includes both goods and services)

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• Spanish

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court