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Consumer Redress in the EU
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Portugal - Provedor do Cliente das Agências de Viagens e Turismo

  • alternative dispute resolution body
The entity is competent for disputes in the following sectors
  • Leisure Services
  • Travel agency services
Fees to be paid by the consumer
  • No
Fees to be paid by the trader
  • No
Language(s) of the procedure
  • Portuguese
Language(s) in which the complaint can be submitted
  • Portuguese
The procedure is done
  • in writing
  • orally
Outcome of the procedure
  • Binding
Grounds for refusal
  • The complaint is being or has previously been considered by another dispute resolution body or by a court
  • The consumer has not submitted the complaint to the dispute resolution body within the required time limit

Contact

Website
http://www.provedorapavt.com/
Email
provedoratprovedorapavt [dot] com
Phone number
+ 351 213553010
Fax number
+ 351 213145080
Postal address

Rua Rodrigues Sampaio n. 170 1
1169-120 Lisboa
Portugal