- The entity is competent for disputes in the following sectors
- Consumer Goods
- Food - Fruit and vegetables
- Food - Meat
- Food - Bread and Cereals
- Food - Health food and nutrients
- Food - Other
- Non-alcoholic beverages
- Alcoholic beverages
- Tobacco
- Clothing (including tailor-made goods) and footwear
- House maintenance and improvement goods
- Furnishings
- Large domestic household appliances (including vacuum cleaners and microwaves)
- Small domestic household appliances (including coffee machines and food- processing appliances)
- Electronic goods (non-ICT/recreational)
- Information and communication technology (ICT) goods
- Leisure goods (sports equipment, musical instruments, etc)
- New cars
- Second-hand cars
- Other personal transport
- Spares and accessories for vehicles and other means of personal transport
- Fuels and lubricants for vehicles and other means of personal transport
- Books, magazines, newspapers, stationery (excluding postal delivery)
- Pets and pet goods
- Electrical appliances for personal care
- Cosmetics and toiletries for personal care
- Jewellery, silverware, clocks, watches and accessories
- Baby and child care articles
- Cleaning and maintenance products, articles for cleaning and non-durable household articles
- Other
- Education
- Schools
- Language, driving instruction and other private courses
- Other
- Financial Services
- Financial Services - Credit (excluding mortgage/home loans)
- General Consumer Services
- House maintenance and improvement services
- Postal services and electronic communications
- Postal services & couriers
- Fixed telephone services
- Mobile telephone services
- Internet services
- Television services
- Other communication services
- Transport services
- Tram, bus, metro and underground
- Railways
- Airlines
- Taxi
- Sea, river, other water transport
- Transport infrastructure services
- Rental services
- Other
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- Portuguese
- Language(s) in which the complaint can be submitted
- Portuguese
- English
- French
- Italian
- Spanish
- The procedure is done
- in writing
- orally
- Outcome of the procedure
- Binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The value of the claim is below or above the required threshold
Contact
- Website
- http://ocimara.pt
- consumidores
ocimara [dot] pt - Phone number
- +351296 247 830
- Postal address
Rua S. Joaquim n.º 1 R/C Dto
9500-112 Ponta Delgada
Portugal