- The entity is competent for disputes in the following sectors
- Transport services
- Railways
- Transport infrastructure services
- Other
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- Polish
- The procedure is done
- in writing
- orally
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The value of the claim is below or above the required threshold
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
Contact
- Organisation
- Rail Passenger Ombudsman under the President of the Office of Rail Transport
- Website
- http://pasazer.gov.pl
- rzecznik
pasazer [dot] gov [dot] pl - Phone number
- 22 749 13 90
- Fax number
- 22 749 14 01
- Postal address
Al. Jerozolimskie 134
02-305 Warszawa
Poland