- The entity is competent for disputes in the following sectors
- Postal services and electronic communications
- Postal services & couriers
- Fixed telephone services
- Mobile telephone services
- Internet services
- Television services
- Other communication services
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- Polish
- The procedure is done
- in writing
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The value of the claim is below or above the required threshold
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
Contact
- Organisation
- President of the Office of Electronic Communications
- Website
- http://uke.gov.pl/
- cik
uke [dot] gov [dot] pl - Phone number
- 22 53 49 225
- Fax number
- 22 53 49 195
- Postal address
Giełdowa 7/9
01-211 Warszawa
Poland