Norway - Brukerklagenemnda for elektronisk kommunikasjon

Overview

Info fees

Follows the ADR-entity agreement between the Parties of the agreement.

The entity is competent for disputes in the following sectors

• Postal services and electronic communications
• Fixed telephone services
• Mobile telephone services
• Internet services
• Television services

Fees to be paid by the consumer

• No

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• Norwegian

The procedure is done

• in writing

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body