- The entity is competent for disputes in the following sectors
- Non-life Insurance - Home and property
- Non-life Insurance - Transport
- Non-life Insurance - Travel
- Non-life Insurance - Health, accident and other
- Insurance - Life
- Insurance - Other
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- English
- French
- German
- Language(s) in which the complaint can be submitted
- English
- French
- German
- The procedure is done
- in writing
- orally
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
Contact
- Website
- http://www.aca.lu/fr/mediateur-assurance
- mediateur
aca [dot] lu - Phone number
- +352 44 21 441
- Fax number
- +352 44 02 89
- Postal address
12, rue Erasme
1468 Luxembourg
Luxembourg