- The entity is competent for disputes in the following sectors
- Electricity
- Gas
- Postal services and electronic communications
- Postal services & couriers
- Fixed telephone services
- Mobile telephone services
- Internet services
- Television services
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- French
- German
- Luxembourgish
- Language(s) in which the complaint can be submitted
- French
- German
- Luxembourgish
- The procedure is done
- in writing
- orally
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- Dealing with the dispute will seriously affect the functioning of the dispute resolution body
Contact
- Website
- http://www.ilr.lu
- mediation
ilr [dot] lu - Phone number
- +352 28 228 444
- Fax number
- +352 28 228 229
- Postal address
17, rue du Fossé
1536 Luxembourg
Luxembourg