- The entity is competent for disputes in the following sectors
- Leisure Services
- Package travel
- Travel agency services
- Fees to be paid by the consumer
- No
- Fees to be paid by the trader
- No
- Language(s) of the procedure
- French
- German
- Language(s) in which the complaint can be submitted
- French
- German
- The procedure is done
- in writing
- orally
- Outcome of the procedure
- Non-binding
- Grounds for refusal
- The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
- The dispute is frivolous or vexatious
- The complaint is being or has previously been considered by another dispute resolution body or by a court
- The consumer has not submitted the complaint to the dispute resolution body within the required time limit
Contact
- Website
- https://www.ulc.lu/fr/organes/detail.asp?T=1&D=descr&ID=5
- cllv
pt [dot] lu - Phone number
- +352 49 60 22 205
- Fax number
- +352 49 49 57
- Postal address
55, rue des Bruyères
1274 Howald
Luxembourg