Liechtenstein - Schlichtungsstelle nach der Kommunikationsgesetzgebung (Amt für Kommunikation)

Overview

Fees for consumers

1) The dispute settlement authority’s services are provided free of charge, unless a participation agreement drawn up with a company expressly provides otherwise.
2) However, consumers are required to contribute a fee of CHF 50 upon initiating proceedings to ensure that the claim is genuine.
3) Each party bears its own costs in the dispute settlement proceedings.

The entity is competent for disputes in the following sectors

• Postal services and electronic communications
• Fixed telephone services
• Mobile telephone services
• Internet services
• Other communication services

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• No

Language(s) of the procedure

• German

Language(s) in which the complaint can be submitted

• German

The procedure is done

• in writing
• orally

Outcome of the procedure

• Non-binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold