Latvia - Latvijas Finanšu nozares asociācijas ombuds

Overview

Fees for Consumers

Out-of-court dispute resolution proceedings are free of charge but complainants must pay a security deposit of EUR 20.00 by way of a handling fee when filing a complaint. If the Ombudsman dismisses the complaint without considering it or upholds it in whole or in part, the security deposit will be returned to the complainant. If the Ombudsman closes the case or rejects the complaint in its entirety in accordance with the procedure laid down in these Rules, the security deposit will not be returned. 

The entity is competent for disputes in the following sectors

• Financial Services
• Financial Services - Payment account and payment services
• Financial Services - Credit (excluding mortgage/home loans)
• Financial Services - Mortgages / Home loans
• Financial Services - Savings
• Financial Services - Other

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• No

Language(s) of the procedure

• English
• Latvian

Language(s) in which the complaint can be submitted

• English
• Latvian

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body