Italy - Resolutia srl - organismo di mediazione

Overview

Info

To be paid by the consumer: EUR 15.00 including VAT for an online procedure; EUR 30.00 including VAT for a procedure filed in person at the office; to be paid by the trader: EUR 60.00 including VAT ≤ EUR 20 000. To be paid by the consumer: EUR 15.00 including VAT for an online procedure; EUR 30.00 including VAT for a procedure filed in person at the office; to be paid by the trader: EUR 120.00 including VAT > EUR 20 000.

 

The entity is competent for disputes in the following sectors

• Postal services and electronic communications
• Postal services & couriers
• Fixed telephone services
• Mobile telephone services
• Internet services
• Television services
• Other communication services

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Variable fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• Italian

Language(s) in which the complaint can be submitted

• English
• Italian

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body