Italy - Organismo di conciliazione Concordia et Ius srl

Overview

Info

As far as fees are concerned, ADR procedures for consumers only have a fixed cost of EUR 10.00 plus VAT. 

However, professional users and prosumers will pay the sum indicated in the table below for the relevant dispute value, plus VAT.

DISPUTE VALUE

MEDIATION FEES

Up to EUR 1 000.00

EUR 25.00

from EUR 1 000.01 to EUR 5 000.00

EUR 30.00

from EUR 5 000.01 to EUR 25 000

EUR 50.00

from EUR 25 000.01 to EUR 250 000.00

EUR 90.00

over EUR 250 000.01

EUR 120.00

The entity is competent for disputes in the following sectors

• Energy and Water
• Water
• Electricity
• Gas
• Other energy sources
• Postal services and electronic communications
• Postal services & couriers
• Fixed telephone services
• Mobile telephone services
• Internet services
• Television services
• Other communication services
• Transport services
• Tram, bus, metro and underground
• Railways
• Airlines
• Taxi
• Sea, river, other water transport
• Transport infrastructure services
• Rental services
• Other

Fees to be paid by the consumer

• Yes

Type of fee for the consumer

• Fixed fee

Fees to be paid by the trader

• Yes

Type of fee for the trader

• Variable fee

Language(s) of the procedure

• English
• Italian

Language(s) in which the complaint can be submitted

• English
• Italian

The procedure is done

• in writing
• orally

Outcome of the procedure

• Binding

Grounds for refusal

• The consumer did not attempt to contact the trader first to try and resolve the matter bilaterally
• The dispute is frivolous or vexatious
• The complaint is being or has previously been considered by another dispute resolution body or by a court
• The value of the claim is below or above the required threshold
• The consumer has not submitted the complaint to the dispute resolution body within the required time limit
• Dealing with the dispute will seriously affect the functioning of the dispute resolution body